Refund policy

Returns

We want you to be happy with your purchase. You can return most items within 14 days of delivery for a refund or exchange.

To be eligible, items must be unused, in the same condition you received them, and in their original packaging with all accessories. Please keep your order number or proof of purchase.

How to start a return

Email us at nivrotechfze@gmail.com with your order number and the reason for the return. We will reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 14 days of delivery with photos, and we will send a replacement or issue a full refund at no extra cost to you, including return shipping.

Return shipping costs

For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.